Fact Sheet

Since 1915, Pinnacol Assurance has done only one thing — provide workers' compensation insurance in Colorado. That singular focus distinguishes us from our competitors and makes Pinnacol the preferred workers' compensation carrier for nearly 55,000 Colorado businesses.

Pinnacol Assurance:

  • Operates as a mutual insurance company for the benefit of its policyholders
  • Is a stabilizing force in Colorado's workers' comp market because of our commitment to responsible rate pricing practices
  • Has an experienced staff of underwriters, safety consultants, claims representatives, medical operations specialists, and return-to-work specialists to help policyholders protect their employees
  • Focuses on the people aspect of business and provides a personal style of service that distinguishes us in the marketplace
  • Serves as the assured source of coverage for businesses that, due to their size or accident history, are unable to obtain coverage from private carriers

Quick Stats

Locations: Denver and Grand Junction
Governance: A nine-member board of directors appointed by the governor
President and CEO: Phil Kalin
Policyholders: Around 55,000
Medical Providers: 1,454
Employees: 576
Earned Premium: $479 million in 2013
Lives Covered: 880,000 Colorado workers

Mission Statement

To provide assured protection to Colorado employers and their greatest asset — their employees.

Customer Satisfaction

Pinnacol offers its policyholders:

  • Comprehensive workers' comp services, which include comprehensive safety training, creative return-to-work programs, cost containment certification assistance, and fraud prevention services.
  • Personalized service, delivered with respect and compassion.

As a result, our customer-satisfaction levels are at an all-time high and well above industry norms:

  • Average customer-satisfaction score was 8.77 out of 10 points on our 2013 policyholder survey
  • In 2013, we retained more than 92 percent of our premium
  • The company's most recent injured worker satisfaction score was 3.9 on a 5-point scale

Community Involvement

Pinnacol believes in giving back to the Colorado communities that support us:

  • The Pinnacol Foundation awards college scholarships to the children of Colorado workers injured or killed on the job — regardless of which insurer handled the parent's claim. Nearly $3 million has been awarded to children of injured workers since 2000.
  • Pinnacol in Action is an employee-run volunteer program that supports twelve Colorado non-profits. In 2013, 85 percent of Pinnacol employees spent time volunteering in the community.
  • The Employee Giving Program allows employees to financially support the Pinnacol Foundation and the Mile High United Way. Pinnacol provides a 100-percent match, doubling the impact of each employee's donation. More than $83,000 was raised for local charities in 2013.

Honors and Recognition

Pinnacol is proud of the various local and national awards we've received over the years:

"Best Place to Work" Awards

Pinnacol has been recognized as one of the best places to work in Colorado and the country 18 times since 2004, including:

  • AARP
  • Great Place to Work® Institute and Society for Human Resource Management
  • ColoradoBiz magazine
  • The Denver Business Journal
Community Service Awards
  • Points of Light Institute
  • National Sports Center for the Disabled
  • Big Brothers Big Sisters
  • Denver Directors of Volunteers in Agencies
"Company of the Year" Awards:
  • Aurora Chamber of Commerce
  • Hispanic Contractors of Colorado
  • Colorado Chapter of the Chartered Property Casualty Underwriters Association