We hope you can picture yourself as part of the Pinnacol team. If so, be sure to express your interest in a future career with Pinnacol.
If any of the positions listed below are of interest to you, please complete an online application now. The system will allow you to attach, or copy and paste, your cover letter and resume, as well as provide additional information that will help us fully review your qualifications.
If you are applying for one of our openings for the first time, our system will ask you to create a profile account. After completing your profile, you will need to apply for the specific position you are interested in. For detailed tips and instructions on how to complete our new application, please see our blog post, How to Complete an Application.
As an equal opportunity employer, Pinnacol Assurance welcomes your interest in any of our open positions. Due to the volume of responses, we will contact only those candidates who are selected for an interview.
Be sure to visit this page often to see our latest job listings. You can also track job openings as they occur via Twitter by following @pinnacoljobs. Additional general information regarding careers with Pinnacol is also available on our Careers Blog. Thanks for your interest in Pinnacol Assurance!
Pinnacol Assurance seeks a Scrum Master that is passionate about guiding teams to excellence. The best candidate brings their energy and excitement to developing and supporting the systems that help Pinnacol Assurance deliver world-class support to its policy holders. The Scrum Master joins Pinnacol’s Agile program reporting to the Product Services Manager. The person we are looking for is smart, experienced, and nurtures a passion for Scrum and other Agile methodologies because they have seen firsthand how the practice can transform and organization, teams, and individuals. In addition to being an Agile champion, you will also help continuously improve our Agile program. A key measure of your success will be in helping to assess our teams’ Agile maturity and contributing to their growth. The Scrum Master will work with our Project Management Office to coordinate schedules, manage risks, and coordinate work across teams. An Agile certification is required with 4+ years leading a software development team. Examples, but not a complete list, of acceptable certifications include: PMP- Agile Certified Practitioner (PMP-ACP), Kanban Certified Professional (KCP), Certified Scrum Master (CSM), Professional Scrum Master (PSM1), SAFe Agilist (SA). Familiarity and working knowledge of various Agile approaches, including: Lean, Kanban, Scrum, a technical background that enables interaction with technology teams and the communication skills needed to explain the team’s progress and accomplishments in non-technical terms, and experience with JIRA or other similar agile management tools is required. Bachelor’s Degree strongly preferred. Relevant work experience may be substituted for the bachelor's degree. Minimum 5-7 years of experience managing small to large and complex SDLC development teams.
Business Analyst Digital Experience Team
Pinnacol Assurance is looking for a Business Analyst to be a part of our Digital Experience team which manages the agent and policy holder portals, as well as supports Pinnacol.com. The role is directly involved in the development, maintenance and support of all online software solutions in an agile environment. The IS Business Analyst is responsible for the identification and documentation of functional and non-functional detailed user stories and acceptance criteria covering business rules, data definition, quality attributes, design constraints, external interfaces, integration, workflow, and security. The creation of user stories follows the best practices of being independent, negotiable, valuable, estimable, small and testable. In addition, this role plays a critical role in the support of internal production support issues to ensure minimal disruption in the business. The IS Business Analyst champions innovation and building strong, trusted relationships with internal clients and any third party application vendors. Bachelor’s Degree preferred. Relevant work experience (similar kind of work at a similar level of work as described in the essential duties) may be substituted for the bachelor's degree. Completion of a degree is encouraged and supported. Minimum 3 years of IT Business Analyst experience (experience working in an agile environment with a basic understanding of relational databases, SQL, and the SDLC) or related experience through working on IT projects.
IS Business AnalystPinnacol Assurance is looking for an experienced Business Analyst to be responsible for the identification and documentation of functional and non-functional detailed user stories and acceptance criteria covering business rules, data definition, quality attributes, design constraints, external interfaces, integration, workflow, and security. The creation of user stories follows the best practices of being independent, negotiable, valuable, estimable, small and testable. In addition, this role plays a critical role in the support of internal production support issues to ensure minimal disruption in the business. The IS Business Analyst champions innovation and building strong, trusted relationships with internal clients and any third party application vendors. Bachelor’s Degree preferred. Relevant work experience (similar kind of work at a similar level of work as described in the essential duties) may be substituted for the bachelor's degree. Completion of a degree is encouraged and supported. Minimum 3 years of IT Business Analyst experience (experience working in an agile environment with a basic understanding of relational databases, SQL, and the SDLC) or related experience through working on IT projects.
Pinnacol Assurance is looking for licensed RN/NP, LPN Nurses (or paraprofessionals with experience in utilization review) to evaluate medical treatment requests received from treating medical providers and provide a timely decision to authorize or deny payment pursuant to Colorado workers’ compensation rules. Current Colorado RN/NP, LPN license required. Paraprofessionals with experience in utilization review will also be considered. Knowledge of the Colorado workers’ compensation system and knowledge of the Colorado medical community is required.
External Communications Specialist
Pinnacol Assurance is looking for an External Communications Specialist to be responsible for the planning, development and implementation of strategic communications programs that support the acquisition and retention of policyholders. Activities and projects include developing and overseeing Pinnacol’s online presence, assisting with branding and marketing tactics, management of digital properties and online content development and collateral materials, press releases, social media and videos. We ask that you bring knowledge of marketing, digital and communications practices including both planning and implementation along with the ability to provide communications counsel to management and employees and to manage customer expectations and negotiate as necessary. Must also possess the ability and skill necessary to persuade, influence, and/or convey a viewpoint. Candidates should have superior writing skills (we will likely ask to see samples) and experience with a wide range of communications vehicles, e.g. websites, social media, print. You’ll need to be able to track and manage multiple projects simultaneously, effectively manage the workload and meet deadlines, have the proven ability to research answers, and have strong computer skills (word processing, spreadsheets, graphic design, presentation software) and knowledge of printing processes, audio, and video productions. Bachelor's degree in Marketing, Communications, Public Relations, Journalism or related field strongly preferred although relevant work experience (similar kind of work at a similar level of work as described in the essential duties) may be substituted for the bachelor's degree. Completion of a degree is encouraged and supported and you should have approximately five to seven years of related experience.
Pinnacol Assurance has two positions open in our Software Development Group. The first is for for an Oracle Forms\Reports Developer to develop and maintain part of our internal applications. You’ll collaborate on assignments with a Product Team while working under the guidance of the Application Resource Manager to meet Customer/End User needs. Ideal candidates will have: Extensive SQL and PL\SQL experience, familiarity with Oracle Forms, Service Oriented Architecture concepts and their implementation, the ability to work within an agile framework, understanding of Insurance or Healthcare systems a plus, the ability to elicit requirements and work with customers, and be able to manage priorities between project work and maintenance.
Business Director, Insurance Operations
Pinnacol Assurance is seeking an experienced insurance professional to lead one of our business teams. For this particular role strong knowledge of the Construction industry and related accounts is desired. Accountable for leading a multidisciplinary insurance operations team of direct and in-direct reports, the business director establishes team priorities, team goals, and expectations to facilitate the delivery of team-based services creating a distinctive customer value proposition, and best-in-class customer experience. This position is responsible for leading the team's efforts to identify, understand, and deliver industry specific services our customers value while maintaining oversight and accountability for the team's book of business to achieve financial, business and customer objectives (underwriting profitability, growth, retention, claims management and customer experience) by routinely monitoring and directing improvement efforts to drive key performance metrics. The Business Director is responsible for creating a culture based on lean management principles, continuous learning, and improvement resulting in Pinnacol becoming Colorado's recognized customer insight leader and consistently achieving best-in-class operational performance. Candidates should bring extensive in-depth knowledge of insurance operations (claims, underwriting and risk management services), the proven ability to coach, mentor and manage employees and have the interpersonal skills to motivate staff. Our Business Directors must also be able to negotiate and build consensus, possess strong conflict resolution and negotiation skills, and have a proven ability to resolve issues/problems to beneficial solution for internal and external customers. Being a team player with a proven ability to develop and manage relationships across a team-based organization is also required as is the ability to assess, analyze and integrate information from agents, competitors, market and industry trend data to drive strategic and tactical decisions. This position requires a minimum of a Bachelor’s degree in business administration or related field with five or more years experience in a leadership position in insurance or related field desired.
Business Services Representative
Pinnacol Assurance is seeking customer-oriented candidates to provide administrative support to underwriters, claims adjusters, nurses, other team members and interact with customers via the phone. This position often leads to promotional opportunities within our company. Candidates with college degrees are encouraged to apply. The position requires strong PC/software skills, math aptitude, excellent communication and customer service skills and be able to type 35 wpm. Bilingual/Spanish a plus.
Claims Adjuster Training Program
Pinnacol Assurance is looking for candidates interested in beginning an insurance career in Claims Adjusting. Requires a 4 year college degree, strong computer skills, and excellent interpersonal and communication skills. Prior adjusting or insurance experience a plus but is not required. For those with little to no insurance experience this is a great opportunity to begin a career with our company.
Customer Service Representative and Bilingual (Spanish/English) Customer Service RepresentativePinnacol Assurance is seeking customer oriented support staff to join our customer service team. Our Customer Service Representatives provide answers to customer questions via phone, internet, fax, and mail. While not a typical large call center environment (our representatives typically handle between 60-100 calls a day with average talk times of 2-3 minutes) we are looking for candidates who have some call center experience along with strong PC/software skills, and excellent communication and customer service skills. Bilingual (Spanish) is a plus.
Safety Consultant - Northern Front Range with focus on Natural Resources and ConstructionPinnacol Assurance, Colorado’s leading workers’ compensation insurance company, is looking for an experienced Safety Consultant to focus on the Natural Resources (oil & gas, mining) and Construction industries along the northern front range. This position will conduct or assist in implementing one or more of the following services to policyholders: safety program development and on site safety inspections, Cost Containment Certification assistance, accident and injury trend analysis, OSHA compliance assistance, ergonomic resources, and will research & update other staff on changing regulations & emerging safety issues. Position requires considerable travel primarily in the northern front range area within an assigned territory. The successful candidate must be a self-starter, well organized and have good computer, communication, and presentation skills. Bachelor's Degree in safety or related field/safety work experience may be substituted on a year-for-year basis.
Med Pay Reviewer/ProcessorPinnacol Assurance is looking for a detail-oriented Med Pay Reviewer Processor with at least 1 year of computerized claims processing experience, a good working knowledge of medical terminology including CPT and ICD9 codes and the ability to work in a fast-paced environment. This position reviews bills for services related to Pinnacol’s liability as a workers’ compensation insurer and is responsible for reviewing or entering all fields on each bill to verify the data is correct and reviewing all system parameters to establish that billed charges are payable. Applies Colorado Workers Compensation fee schedules and PPO discounts to billings and communicates with other departments and/or providers when required. Position starts as office-based, but the option to work from home is available once a processor demonstrates mastery of the position and the ability to meet daily production quality and quantity standards. Must be familiar with CMS 1500 and UB94 billing forms as well as a variety of other types of billing. Experience on PPO claims is a plus and Coding certification is preferred.
Provider Relations Specialist
Pinnacol Assurance seeks an experienced Provider Relations Specialist who will be responsible for contracting, administration, implementation and monitoring of direct provider contracts, facility contracts and ancillary service contracts in designated geographic regions. Establish working relationships statewide with providers and ancillary service providers. Extensive interface building with internal personnel in the SBG teams, Med Pay Department and Decision Support Services. Typically follows established policies and procedures; however, will also be required to exercise judgment in handling difficult situations that could benefit or put the company at risk. Requires minimum of three years of insurance or managed care experience, preferably in a Workers Compensation setting (Workers’ Compensation experience is desired). Some of this experience will be related to collaborating, negotiating, and working directly with physicians and medical facilities. Contracting experience is required. Colorado Driver’s license and Bachelor’s degree in business, healthcare, insurance, or directly related field also required.
Return to Work Consultant Grand Junction-based
Pinnacol Assurance has an immediate opening for an experienced Return to Work Consultant to serve our customers on the western slope. Based out of our new Grand Junction offices you'll join our team of professionals who provide education & guidance to policyholders on returning injured workers to the work place. Successful candidates will have experience in working with employers, identifying modified duty tasks, presenting seminars and or public speaking, development and implementation of modified duty work programs. Must have a strong customer orientation and desire to work with an organization where exceeding expectations is the norm. Position requires a BA/BS degree, Masters degree in vocational rehabilitation or counseling, physical or occupational therapy with current certification preferred.
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