We hope you can picture yourself as part of the Pinnacol team. If so, be sure to express your interest in a future career with Pinnacol.
If any of the positions listed below are of interest to you, please complete an online application now. The system will allow you to attach, or copy and paste, your cover letter and resume, as well as provide additional information that will help us fully review your qualifications.
If you are applying for one of our openings for the first time, our system will ask you to create a profile account. After completing your profile, you will need to apply for the specific position you are interested in. For detailed tips and instructions on how to complete our new application, please see our blog post, How to Complete an Application.
As an equal opportunity employer, Pinnacol Assurance welcomes your interest in any of our open positions. Due to the volume of responses, we will contact only those candidates who are selected for an interview.
Be sure to visit this page often to see our latest job listings. You can also track job openings as they occur via Twitter by following @pinnacoljobs. Additional general information regarding careers with Pinnacol is also available on our Careers Blog. Thanks for your interest in Pinnacol Assurance!
Medical Case Manager
Help Desk Specialist
Pinnacol assurance is seeking a Help Desk Specialist to provide assistance to customers to ensure that any technical problems are resolved. You will open, monitor and maintain Tier 1,2 support tickets by utilizing cloud ticket management system and will respond timely to customer requests using various technical means. Two years experience in technical support environment strongly preferred. Degree in technical field can be substituted for two years experience. Strong communication skills including phone, email, and in person is strongly preferred.
Bilingual Business Services Representative I
Pinnacol Assurance is looking for a Bilingual (Spanish/English) Business Services Representative to provide administrative support to the business teams and other disciplines within insurance operations. They will provide best-in-class customer service to external and internal stakeholders. One year experience in high-volume customer service environment is required. Bilingual (Spanish) is required. Must have strong interpersonal and problem solving skills.
Business Services Representative I
Pinnacol Assurance is looking for a Business Services Representative to provide administrative support to the business teams and other disciplines within insurance operations. They will provide best-in-class customer service to external and internal stakeholders. One year experience in high-volume customer service environment is required. Bilingual (Spanish) is a plus. Must have strong interpersonal and problem solving skills.
Med Affairs Exec Asst. & Projects
Pinnacol Assurance is looking for a Med Affairs Executive Assistant to work one-on-one with our Senior Medical Director to support efforts to develop a wide-range of new clinical initiatives to improve care for the workers of Colorado. For this position a Bachelor’s Degree is strongly preferred though relevant work experience (similar kind of work at a similar level of work as described in the essential duties) may be substituted for the bachelor's degree. We do ask that you bring two years related experience in professional office environment and some clinical background (i.e. working in a hospital or medical environment) is preferred. Must be able to track, manage and balance priorities among multiple complex projects and be able to work independently to manage workload and meet deadlines. Excellent verbal and written communications skills and extensive experience with MS Word and PowerPoint required. Must have strong written and verbal communication skills. Experience with Excel is a plus.
Pinnacol Assurance is looking for a Field Auditor to meet with policyholders in the field to review payroll records and other documentation to ensure appropriate workers’ compensation classifications and accurate payroll distribution among varied job exposures. They will act as a liaison between the insured and Pinnacol. Bachelor’s Degree strongly preferred. Two years of auditing experience strongly preferred. Underwriting and accounting/bookkeeping experience a plus.
Software Quality Analyst II
Pinnacol Assurance is seeking an experienced Software Quality Analyst to ensure that our software meets established standards of quality including reliability, usability and performance. You will partner with product owners/BAs to understand product specifics and create, execute, and maintain test artifacts in Test Management Tool in order to ensure adequate test coverage and provide traceability metrics and communicate test results with all stakeholders to help resolve questions/issues immediately. You’ll utilize the defect tracking tool and track and analyze defects/issues entered to ensure they are getting fixed/reviewed in a timely manner and you will participate in all Agile Scrum ceremonies: backlog grooming, sprint planning, daily stand-ups, sprint demos, and retrospectives to provide comments and concerns. This position also provides estimates during sizing and sprint planning to help determine the level of effort necessary to thoroughly test the user story, creates and forms database queries and backend testing as needed to facilitate testing, and supports manager/team members to implement industry standards across QA (Defect tracking/Test Case management/metrics). Also responsible for creating KT (Knowledge Transfer) documentation for the discipline and QA Best Practices, trains other team members, and creates and executes automated test scripts to enable complete coverage and reduce testing time for regression. Bachelor’s Degree strongly preferred. Relevant work experience (similar kind of work at a similar level of work as described in the essential duties) may be substituted for the bachelor's degree. Four years’ experience with QA testing to include client/server and web based testing preferred. Experience and In-depth understanding of Quality Assurance in Agile Scrum environments, including experience using acceptance criteria to form test cases, story point sizing, and QA task creation best practices preferred. Experience with the SDLC including functional, integration, regression and boundary testing. SQL and automation testing highly desired. Background in workers’ compensation a plus.
Quality Claims Manager
Pinnacol Assurance is seeking an experienced Healthcare or Insurance Manager to provide direct management of one of our high-performance teams responsible for the overall quality of medical payment services functions. A Bachelor’s Degree in business, healthcare or related field strongly preferred. Relevant work experience (similar kind of work at a similar level of work as described in the essential duties) may be substituted for the bachelor’s degree. Completion of a degree is encouraged and supported. A minimum of 8 years’ experience in healthcare, insurance or workers’ compensation is required. Exceptional written, verbal and presentation skills are also required as are exceptional analytical and decision-making skills. A minimum of 2 years formal leadership experience is strongly preferred.
Business Assistant Medical Operations & Healthcare Strategy
Pinnacol Assurance is seeking an experienced Business Assistant to assist our Associate Vice President of Medical Operations and our Senior Medical Director in performance of their executive duties, including providing administrative support, project management, marketing/customer issues, internal and external communications to our stakeholders, office management as well as assisting Medical Operations staff. High School Diploma or GED required. Completion of a degree is strongly encouraged and supported. Three years of related executive administrative work experience in a high volume environment required. Health care or insurance industry strongly preferred. Advanced PowerPoint and Excel experience is also required.
Healthcare Contract Manager
Pinnacol Assurance is looking for an experienced Healthcare Contract Manager who will be responsible for contracting, implementation, administration and monitoring of new large system and high volume contracts. This position is accountable for providing a full range of operational support around existing large system contracts with additional focus on re-contracting and collaborative opportunities for lowering claims costs, improving levels of service and the quality of care. Bachelor’s Degree in health care administration, business, or related field strongly preferred. Relevant work experience (similar kind of work at a similar level of work as described in the essential duties) may be substituted for the bachelor's degree. Minimum of 5-years’ experience in progressive network management including contracting and network administration is required. Proven experience negotiating workers’ compensation or commercial reimbursement contracts with complex hospital systems and large physician groups.
Underwriting Account Manager
Pinnacol Assurance is looking for an Underwriting Acocunt Manager to promote and build strong working relationships with policyholders and agents by providing crucial initial agent and policyholder contact on accounts, demonstrating support for Pinnacol's new business and retention goals. They will provide best in class customer service by interpreting and explaining basic underwriting information regarding Workers' Compensation, the policy and premium issues to customers. Must have 1-3 years related experience in Customer Service. Completion of a degree is encouraged and supported.
Pinnacol Assurance is seeking an experienced Provider Network Educator who will be responsible for creating and implementing a wide range of workers’ compensation educational programs for Pinnacol’s healthcare stakeholders focused on; high quality clinical interventions, superior clinical outcomes designed to improve the efficiency and accuracy of diagnoses, effectiveness of treatments, improving function and facilitating return to work. Bachelor’s degree in healthcare, communications, education strongly preferred or an equivalent combination of education and experience. Minimum of ten years related education, training and project management experience. Experience launching training initiatives focused on practitioners in the healthcare community. Skilled working with physicians, healthcare providers and other stakeholders in the occupational medicine community. Exceptional communication and presentation skills required. Strong change management skills with ability to anticipate problems and generate solutions. Direct experience with change management tools preferred.
Business Intelligence Analyst
Pinnacol Assurance is seeking a Sr. Business Intelligence Analyst to create and maintain business intelligence tools and assist and advise Pinnacol Business Community regarding development and maintenance of decision support programs using ad-hoc query tools in an Oracle/UNIX environment. The ideal candidate will be a great communicator with the technical expertise to support projects that require heavy analysis and problem solving. Position works independently and as part of a team to design and construct BI solutions. Effectively communicates findings to management and helps devise business intelligence strategies. Must have expertise with reporting tools (Brio, Hyperion, Microstrategy, or the like), expert level problem-solving ability and 3-5 years experience with databases. Bachelor’s Degree strongly preferred. Relevant work experience (similar kind of work at a similar level of work as described in the essential duties) may be substituted for the bachelor's degree. Completion of a degree is encouraged and supported. Project management skills and insurance experience a plus.