We hope you can picture yourself as part of the Pinnacol team. If so, be sure to express your interest in a future career with Pinnacol.
If any of the positions listed below are of interest to you, please complete an online application now. The system will allow you to attach, or copy and paste, your cover letter and resume, as well as provide additional information that will help us fully review your qualifications.
If you are applying for one of our openings for the first time, our system will ask you to create a profile account. After completing your profile, you will need to apply for the specific position you are interested in. For detailed tips and instructions on how to complete our new application, please see our blog post, How to Complete an Application.
As an equal opportunity employer, Pinnacol Assurance welcomes your interest in any of our open positions. Due to the volume of responses, we will contact only those candidates who are selected for an interview.
Be sure to visit this page often to see our latest job listings. You can also track job openings as they occur via Twitter by following @pinnacoljobs. Additional general information regarding careers with Pinnacol is also available on our Careers Blog. Thanks for your interest in Pinnacol Assurance!
Underwriter I (Entry Level)
Pinnacol Assurance is seeking entry level Underwriter candidates to write and price workers’ compensation insurance policies, review and resolve policy problems, and proactively manage a book of business. Entry level candidates must have a Bachelors degree. Experienced candidates with 3 to 5 years related experience in property/casualty insurance underwriting with direct experience with workers’ compensation insurance preferred are also encouraged to apply.
Business Intelligence Analyst
Pinnacol Assurance is seeking a Sr. Business Intelligence Analyst to create and maintain business intelligence tools and assist and advise Pinnacol Business Community regarding development and maintenance of decision support programs using ad-hoc query tools in an Oracle/UNIX environment. The ideal candidate will be a great communicator with the technical expertise to support projects that require heavy analysis and problem solving. Position works independently and as part of a team to design and construct BI solutions. Effectively communicates findings to management and helps devise business intelligence strategies. Must have expertise with reporting tools (Brio, Hyperion, Microstrategy, or the like), expert level problem-solving ability and 3-5 years experience with databases. Bachelor’s degree or equivalent experience required. Project management skills and insurance experience a plus.
Process Improvement Analyst
Pinnacol Assurance is seeking a Process Improvement Analyst preferably having direct, hands-on experience with the Lean methodology. This position will provide direct operational and consultative support in the organization's transformation to Lean. In this role, the employee will facilitate process improvement events, provide coaching to leaders and desk-level employees, help create standard work and visual management, and serve as a general resource in problem solving initiatives across the enterprise. Requires Bachelors Degree or equivalent experience on a year for year basis with college level statistical analysis coursework preferred but not required. Candidates should bring three years of experience in process improvement leadership, preferably in a financial services environment.
Pinnacol Assurance seeks an experienced Staff Counsel with extensive knowledge of the Workers' Compensation Act and Rules of Procedure. This position provides legal advice and litigation management assistance to our teams in an effort to reduce litigation volume, improve litigation outcomes, reduce claims and legal costs, and to analyze and resolve legal issues. Must be licensed in Colorado.
Spanish Services Liaison
Pinnacol Assurance is seeking a degreed bilingual candidate to join our organization as a Spanish Services Liaison. This position contributes to Pinnacol's business goal of providing preeminent customer service by providing enhanced business and communication for the benefit of our Spanish-speaking customers. The Spanish Services Liaison has two primary responsibilities - to support, train and oversee the development of the Spanish Services Representatives and to create, translate, and maintain Spanish language collateral, including the website, for the benefit of our Spanish-speaking customers. Candidates must be fluent in both conversational and professional level Spanish and have the ability to make complicated insurance-related information user friendly to our Spanish Speaking customers. Excellent writing and editing skills along with strong presentation skills and the ability to present information effectively in a group setting are a must. A Bachelor’s Degree or equivalent experience on a year for year basis along with in-depth personal and/or professional experience with the Hispanic culture and 1-2 years in interpretation training experience are required.
Pinnacol Assurance is looking for an experienced Network Engineer to support, manage, upgrade and maintain our network applications. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network software, and communication links and involves analyzing and resolving end user hardware and software computer problems in a timely and accurate fashion, and providing end-user training where required. This position requires a minimum of 2 years administering e-mail and other network functions with experience administering cloud applications and VoIP also desired.
Nurse Case Manager
Pinnacol Assurance is looking for an RN to provide telephonic case management handling the medical aspects of workers' compensation claims. Our Nurses play an integral role in the effective and compassionate management of injured workers claims. They perform self-directed, professional level work in a fast paced team environment as they interact with injured workers, policyholders, and providers. Most of our nurses come from a clinical environment and bring a broad clinical background so if you are an RN who has perhaps thought about making a change from the traditional clinical nursing world, this opportunity might be worth exploring! Experience with rehabilitation, occupational health, managed care, or emergency nursing is preferred and direct insurance exposure, though not required, is a plus. As you might expect, a current Colorado RN license is also required.
Sr. Business Intelligence Analyst
Pinnacol Assurance is seeking a Sr. Business Intelligence Analyst to create and maintain business intelligence tools. The ideal candidate will be a great communicator with the technical expertise to support projects that require heavy analysis and problem solving. Position works independently and as part of a team to design and construct BI solutions. Effectively communicates findings to management and helps devise business intelligence strategies. Must have expertise with reporting tools (Brio, Hyperion, Microstrategy, etc.), expert level problem-solving ability, experience working with Oracle and/or other relational database management systems, and the use of database query tools using SQL is required. Experience working with business users to determine their needs and match their requirements with the appropriate solutions is required. Bachelor’s degree or equivalent experience required. Project management skills and insurance experience a plus.
Help Desk Specialist Trainee
Pinnacol Assurance is seeking a Help Desk Specialist to provide the information and assistance to users of our information systems to ensure that technical problems are resolved before they impact our customers. This position answers telephone, E-mail, and personal requests for help and information and provides first and second level support on Word, Excel, Internet e-mail applications, Windows OS and Mac OS environment as well as all company telecommunications hardware, including voice mail. Responsibilities include remote access set-up and device support. Our Help desk Specialists utilize a call tracking and asset management system and document all problems and their resolution. This position also visits customers at their workstations for problems that require it and swaps out hardware as needed to ensure that impact to the customer is minimal and reacts to potential network and system problems before they impact the customer.The Help desk Specialist position requires outstanding customer service skills, a passion for helping others, and professional level communications skills along with the ability to troubleshoot and performance tune workstation hardware and software. Proven operational problem solving abilities and the ability to work and contribute in a team environment are critical.The successful candidate will have a minimum of a High School Diploma or GED, some college level courses and/or certification program(s) in Computer Science, Data Communications, and Telecommunications or equivalent experience. Microsoft and Apple certifications are desirable. 1-3 years related experience in a Customer Service field, 2 years of support experience in a client / server environment, and 1 year of experience using a Help Desk call tracking/asset management software desired.
Learning & Organizational Development Specialist
Pinnacol Assurance is looking for an experienced Organizational Development professional to be responsible for the design, delivery and continuous improvement of training and organizational development programs, working in cooperation with subject matter experts throughout the organization. Under the direction of the Director of Learning &Organizational Development, this position will partner with individual departments to identify training/OD needs, discuss program/course design and content, and agree on deliverables. These deliverables include conducting specific training and OD needs assessments to support the design, development and delivery of corporate training/OD programs and strategies, ensuring programs are aligned with business strategies and organizational needs, and designing, delivering and continuously improving training and OD programs and learning opportunities across the organization. The Learning & Organizational Development Specialist will also provide direction to technical specialists and other company trainers in class design, content presentation, and measurement of results to ensure consistency throughout the organization and will provide "train the trainer" support. Candidates must bring expertise in the development, administration and delivery of training and OD programs along with expertise in instructional design, assessing training/OD needs and evaluation and measurement of program effectiveness. Bachelor's Degree in Human Resources, Business, Communications, Organizational Development or a related field along with 5+ years’ experience in developing content and conducting high quality training programs in conjunction with subject matter experts are required.
Senior Medical Director of Care Integration
Pinnacol Assurance is looking for an experienced Senior Medical Director of Care Integration. Under the direction of our VP of Medical Operations and Healthcare Strategy, the Senior Medical Director of Care Integration works collaboratively across a highly matrixed organization and with other community and provider stakeholders to provide clinical leadership and medical management in support of network providers, safety, wellness and return to work programs. This position will be responsible for implementing and managing overall medical management goals and objectives and working collaboratively with program managers in the design, development, implementation and evaluation of clinical programs such as utilization management, provider network management, care management and program integrity. Candidates should bring the ability to build credibility and establish trust with all levels of the organization, providers, agencies and customers and have a proven track record providing clinical management in a complex workers compensation or occupational health setting or in a progressive managed care organization, academic medical center or integrated delivery system. Acumen in developing innovative clinical delivery initiatives across the spectrum of care and engaging physicians to achieve higher levels of quality and improved outcomes is also required. Candidates should also bring a strong executive presence and leadership background serving as a member of a Senior Management Team with the demonstrated ability to motivate, guide, influence and lead others. Experience in health informatics and a passion for applying technology in healthcare innovation with the ability to translate data analytics and complex clinical materials into compelling communications in formal and informal settings is critical to the success of this role. Master's degree in business, health information, public health/administration or other related field and experience in Healthcare Management is preferred. MD or DO degree required. Candidate must be a Board Certified Physician with ability to obtain Colorado licensure; Occupational Health or related specialty preferred. Minimum of 5 years experience in proven clinical practice along with 3 or more years of experience with demonstrated management responsibilities.
Pinnacol Assurance is looking for an experienced Subrogation Specialist to develop and maintain a strategic and tactical framework to enhance Pinnacol's subrogation recoveries in concert with claims, legal staff, and key stakeholders. This position is a subject matter expert on recovery opportunities, identification, investigation and pursuit and will establish best practices for subrogation recovery. The Subrogation Specialist creates a continuous focus and accountability on subrogation results company-wide and at a team level, develops and implements training for claims staff to impact identification and pursuit of recovery, and develops and implements recovery tools for the legal and claims staff. Demonstrate expert level knowledge and application of the principles and practices property and casualty and Workers' Compensation insurance claims processes. Candidates should demonstrate expert level knowledge and application of the tenants of legal liability and have the ability to understand, interpret and educate others in claims analysis and claims management best practices. Bachelor's Degree or equivalent experience on a year for year basis. Industry-specific credentials in AIC, AU, CIC, ARM, and/or CPCU, are desirable, but not required. 5+ years of claims experience in property/casualty insurance. Must have extensive experience in subrogation and in managing claims involving complex coverage, injury and litigation issues. Workers' compensation claims experience a plus.
Medical Claims/Med Pay Services Director
Pinnacol Assurance is looking for an experienced Medical Claims/Med Pay Services Director to lead the activities of the Medical Claims/Med Pay team to maximize efficiencies, processes and customer satisfaction in support of Pinnacol's mission, vision and corporate strategic outcomes. This role administers, supervises, coordinates and implements all medical payment functions while maintaining open lines of communication with all Insurance Operation Teams and other experts to ensure that needs are met. Interfaces with vendors, regulatory agencies, auditors, and the Division of Workers Compensation regarding issues affecting global Med Pay processing, forms, contracts with vendors, etc. Provides leadership, direction and development of staff in order to create a high performance team. Candidates should bring technical expertise of bill processing, electronic funds transfer and electronic data interchange systems and knowledge of healthcare industry standards and trends. A Bachelor's degree in business or related field and 5+ years related billing experience in Health and/or Workers' Compensation Insurance and auditing is required; contracting experience is a plus.
Return to Work Consultant
Pinnacol Assurance has an immediate opening for an experienced Return to Work Consultant. Join our team of professionals who provide education & guidance to policyholders on returning injured workers to the work place. Successful candidates will have experience in working with employers, identifying modified duty tasks, presenting seminars and or public speaking, development and implementation of modified duty work programs. Must have a strong customer orientation and desire to work with an organization where exceeding expectations is the norm. Position requires a BA/BS degree, Masters degree in vocational rehabilitation or counseling, physical or occupational therapy with current certification preferred.
Sr. Communications Specialist
Pinnacol Assurance is looking for a Sr. Communications Specialist to be responsible for providing strategic communications counsel at the executive level and for managing strategic communications programs and projects related to the business operations and strategic initiatives of Pinnacol Assurance. This includes responsibility for both internal and external communications for one or more designated departments within the organization. In addition, the Sr. Communications Specialist will be responsible for management of projects and channels that may include newsletters and collateral materials, business proposals, press releases, website content, email marketing, social media outreach and video production oversight. Candidates should bring a Bachelor's degree in Communications, Public Relations, Journalism or related field along with a minimum of six years related communications and project management experience.
Provider Relations Coordinator
Pinnacol Assurance is looking for a Provider Relations Coordinator to be responsible for the contract administration, implementation and monitoring of all ancillary non-medical contacts in support of our SelectNet physician network. Primary responsibilities include communicating with current and potential vendors, enhancing internal awareness of these contracts, identifying vendor issues, monitoring and reporting on trends and serving as a general customer service contact for the network. Position will respond to inquiries of interest for new applications for transportation and interpretation services and managing existing contracts and respond to external and internal provider related issues. Thorough understanding of managed care concepts, coding, medical terminology, pre-authorization, eligibility, claims processing and billing is required as is knowledge of occupational medicine office practices and ancillary service utilization in a managed care environment, preferably having some experience in a Workers Compensation setting. Bachelor's degree from an accredited college or university or equivalent work experience is required along with a minimum of three years of experience in the managed care industry with a focus on contract maintenance and support preferred. Experience in relationship management and directing coordinated responses to complex inquiries/issues is required along with experience in a managed care setting, provider organization.
Pinnacol Assurance is seeking an experienced Scrum Master who will be dedicated to multiple Scrum teams as determined by our Manager of Project Services. The Scrum Master will be responsible for enforcing the rules of Scrum, removing productivity impediments for his or her teams, developing each team's self-organization and self-management skills, and constantly improving Pinnacol's standards of work. Candidate should bring an excellent understanding and knowledge of Agile SDLC methodologies, in particular Scrum and must have extensive knowledge and experience overseeing the design, development and implementation of quality assurance standards and practices for software testing. A Bachelors Degree in computer systems design, computer science or related field and/or 10 years equivalent work experience along with 5+ years experience in Project Management is required. Certified ScrumMaster desirable.
Pinnacol Assurance is looking for a Maintenance Technician who will assist higher-level maintenance staff by performing and assisting with daily scheduled routine maintenance tasks as well as other specialized tasks as delegated by the facilitates manager. Also assists Grounds Maintenance technician when work load requires assistance. Must be able to learn the methods, practices, tools, and materials associated with building maintenance trades, have a strong mechanical aptitude, have effective verbal, written and interpersonal communications skills, and be able to work well independently as well as on a team. This position also requires a basic level of Microsoft and Outlook skills including the ability to send and respond to emails, enter and complete work orders, generate basic spreadsheets and draft general correspondence. Must have a minimum of a High School Diploma or GED, 2 years related experience in an entry-level position, and have valid driver's license and proof of insurance. This position may perform work outdoors in all seasons and climates, including inclement weather. Candidates should have the ability to operate heavy equipment, along with the ability to lift up to 100 pounds and assist with the lifting, pushing, or pulling of heavier objects exceeding 300 pounds. Some work is performed in cramped quarters such as under desks and workstations to troubleshoot, connect, or repair equipment and our Maintenance Technicians must be able to work standing, sitting, or kneeling for extended periods of time. This position is required to be on call 24/7 every 8 weeks for 2 week period with the flexibility to respond to building/business needs during non-business hours.
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