Customer Service

These positions provide quality, accessible service to Pinnacol Assurance's customers via phone, fax, e-mail, and regular mail. Customer Service Representatives identify, answer and resolve customer questions and concerns utilizing our state of the art computer system. Demonstrates a basic working knowledge of the Colorado Workers’ Compensation Act. Compared to our administrative support positions, the Customer Service position is more phone oriented with call volumes ranging from 50 to 100+ calls per day.  

Knowledge, Skills and Ability:
  • Excellent written and oral communication skills.
  • Strong interpersonal and customer service skills.
  • Professional telephone skills and techniques.
  • Ability to handle challenging customers in a professional, courteous manner.
  • PC Skills in a Windows environment; proficient in word processing/data entry.
  • Ability to read, input, comprehend and communicate on-line data.
  • Must possess effective interpersonal skills.
  • Understanding of basic accounting and mathematics.
  • Ability to organize and prioritize workload; manages multiple priorities.
  • Must be a self-starter and able to work independently.  
Education or Formal Training

A high school diploma or GED. Two years college with previous training in Customer Service or equivalent work experience preferred. Bilingual (Spanish) is a plus.