To ensure our customers’ safety and convenience during the pandemic, Pinnacol automatically enrolled them in E-Invoice, if we had an email address on file. We also asked for your help to encourage customers to register for the portal if they hadn’t already. Nearly 67% of our customers are registered for the portal and, along with their agents, are taking advantage of its many features to manage their policy

E-Invoice allows customers to receive an email notification when a new invoice is available. Customers can access their invoices and all of their policy documents at their convenience on Pinnacol’s Policyholder Portal. The portal is available 24/7, and customers can use it to quickly and easily manage their policy online — from paying their bills to reporting an injury or creating a certificate of insurance. They can register for or log in to Pinnacol’s Policyholder Portal to get started.

Another important reason for customers to register for the portal is certificates of insurance. Pinnacol is no longer printing and mailing certificates of insurance. Instead, they’re available for printing or emailing from the portal.

Here are the steps for customers to register for the portal:

1. Customers can register through this link. From there, they select “Register,” provide an email address and create a password.
2. After selecting “Register Now,” they will receive a confirmation email. They should click the link in the email to complete their registration. They’ll also need to provide the following information:

• Their Pinnacol policy number
• Federal Tax ID Number (FEIN) or SSN
• Next Renewal Date
• Job Title

If you have any questions about E-Invoice, registering for, or using the portal, please reach out to our Customer Experience Team at 303.361.4000 or 800.873.7242 between 8 a.m. and 5 p.m., Monday through Friday.