Pinnacol wants to ease the burden on Colorado companies due to the COVID-19-mandated business restrictions as much as we can during these uncertain times. One way we can help is by checking in with customers to see if their business has closed, their payroll has been impacted and, where possible, adjust the cost of their policy and payment plan.
We want to let you know we've created a brief survey for medium-to-high-risk customers (e.g., restaurants, bars, caterers) that do business in one location. We plan to begin sending this survey to a small, pilot group of direct customers starting Monday, March 30. The survey asks basic questions about current employee payroll and if customers need more information about alternative payment plans.
Although our survey first goes to direct customers, we plan to extend it to agent-represented customers. Please note we won't duplicate any payroll adjustment efforts with our agent partners, and we will honor all existing policy changes. We also will let you know if we make any policy changes based on the results of a customer's updated payroll information.
Please reach out to your Pinnacol agency relationship manager if you have any questions or concerns about this effort. Again, our goal is to help impacted customers by reducing the cost of their policy based on their updated payroll information. As always, thank you for your support and partnership.