In the past few months, we’ve been working behind the scenes to create something special for our mutual customers — a paperless experience. The paperless experience is an easier way for customers to manage their policy documents without having to use regular mail. Here’s what they can expect:
- Automatic email notifications when new documents are available on the Policyholder Portal.
- Paperless documents available on the portal 24/7.
We began testing the paperless experience with several customers who use our Policyholder Portal, and we’ve slowly continued rolling it out to more customers. We are taking a more gradual rollout approach so we can collect feedback. We will let you know when the paperless experience is available to all our customers.
Our goal in creating a more paperless experience is to reduce the mail customers receive from Pinnacol by providing them with an email notification instead of a paper document. Don’t worry; we’ll still mail documents to customers when we need something from them like invoices or documents they need to sign. And customers can still access everything else on the Policyholder Portal. Also, if customers would rather continue receiving documents by mail, they simply need to let us know, and we’ll turn off the paperless feature for them.