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2020 DOWC rule change for interpreter certification

November 19, 2019
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In 2020, the Division of Workers’ Compensation (DOWC) will require interpreters to be certified in order to be reimbursed. We are communicating with the interpreters we work with to make sure they are aware of this new rule, and providing information about available certification programs for Spanish, Arabic, Mandarin, Cantonese, Vietnamese, Russian and other languages. The DOWC has delayed the implementation of the rule until April 30, 2020, to allow additional time to comply and stakeholder hearings will be held in December and January to determine the best path forward.

Medical providers may but are not required to use bi-lingual staff to provide third party interpretation when a qualified interpreter is not available. Providers and attorneys can use their own interpreters, but Pinnacol will not be able to pay them unless the interpreter is certified and prior authorization is obtained.

DOWC staff will be seeking stakeholder input to determine the best path forward. Stakeholder meetings have been scheduled for Thursday, December 12th from 4:00 pm to 6:00 pm and Thursday, January 9th from 4:00 pm to 6:00 pm. The exact location and webinar options will be made available on the DOWC website under Events & Training in the upcoming days.  These meetings and your input are a greatly valued part of the rule making process, DOWC strongly encourages your participation.  

Questions or requests for additional information should be referred to Christy Culkin, Medical Services/Division Strategy Manager, Colorado Division of Workers’ Compensation at 303.318.8668 or

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