Our customers tell us they’re often required by general contractors to provide a 24/7 nurse triage service to their employees. Although Pinnacol doesn’t offer this service, we’ve heard your requests, and we’re excited to tell you about a new nurse triage service solution that’s now available.
We’ve recently partnered with Coventry, a company that will provide 24/7/365 nurse triage service at a discount to our customers. Please note if you use Coventry’s nurse triage service, you’re still required to submit claims to us and to properly designate your medical providers. Pinnacol will also continue to handle the medical case management of any claims — a service we offer our customers at no additional cost.
If you are interested in Coventry’s nurse triage service, please contact your Pinnacol agent or our Customer Experience team to determine if this solution is right for you. Our Customer Experience team can be reached Monday through Friday from 8 a.m. to 5 p.m. at