A new study from the Workers’ Compensation Research Institute has identified an interesting new predictor of worker outcomes – trust. Trusting that an injury won’t result in job loss can impact an employee’s medical recovery, reduce claims cost and hold down premiums. So make sure your employees know you care – a little thought can go a long way. Here are a few ways to get started:
- Drop everything: Getting your employees the medical attention they need is a priority. Don’t get caught up in trying to establish “blame” for the accident in the heat of the moment.
- Communicate: Let your employees know that you care about them and their recovery. Send flowers or a get-well card or visit them in person. Stay in touch – a simple phone call once a week can do wonders.
- Bring them back to work: When your injured employees receive medical approval for modified duty, extend the offer to them. Again, make it personal if possible. Also, even if you have predetermined job tasks laid out, don’t be afraid to think “outside the box” for other tasks that injured workers can perform. If you’ve done your job and made them feel wanted, they’ll be eager to get back to work and contribute in any way they can.