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Billing Pinnacol for Contracted Interpretation Services

As of Jan. 1, 2022, the Colorado Division of Workers’ Compensation requires certification
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In only four months, you must be nationally certified to be paid for interpreting services at an injured worker’s medical appointment.  As of Jan. 1, 2022, the Colorado Division of Workers’ Compensation requires certification for Spanish, Arabic, Cantonese, Korean, Mandarin, Russian and Vietnamese. 

Pinnacol contracted interpreters also have billing requirements as part of their contractual obligations and the Colorado Division of Workers’ Compensation rules for interpreter certification.

Invoices received after Nov. 1, 2021, must be billed with one interpreter and one claim per invoice. After that date, bills that list multiple interpreters or multiple injured workers will be denied.

Along with the business name, phone, and tax ID and the worker’s name, claim number and date of service, Pinnacol will require additional information to be included on the invoice to validate your certification.

  • The interpretation language must be entered on the invoice.
  • Only one interpreter can be billed per invoice to verify the interpreter’s certification for the language billed.
  • Each invoice must be for only one injured worker with the Pinnacol claim number and the injured worker’s name with one interpreter. The claim number can be found on the provider portal.
  • Multiple dates of service may be billed on the same invoice if the interpretation was performed for the same injured worker by the same interpreter.
  • ~ For each date of service, the time must be identified and each date listed on a separate line.
  • ~ For each date of service, the provider and appointment information must be identified.
  • ~ If applicable per contract, mileage must be listed for each date of service.

Each billing code should be listed on a separate invoice line. Combining the cost of the interpretation visit with other services such as mileage will increase the time required to process the bill. Your invoice should list only the codes for which you are billing.

Additional billing guidelines are available in the PDF below. 

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