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Professional standards for transportation providers

Standards of conduct for professionals who provide services for injured workers covered by Pinnacol.
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Professional standards

Standards of conduct define the essential behaviors for professionals who provide services for injured workers covered by Pinnacol Assurance. Services for injured workers should be provided based on human need without regard for their race, religion, gender, age or disability.

Transportation providers

Drivers must maintain a professional and ethical manner at all times. Information discovered in the performance of professional duty should be treated as confidential within the treating team except with the injured worker’s consent or if required by law.

  • Providers should have adequate insurance coverage, as required by state law or regulation, to protect the vehicle, riders and operating personnel.
  • Drivers should be qualified and licensed to operate the vehicle.
  • Drivers should demonstrate professionalism and provide good customer service by being polite and friendly.
  • Assistance should be offered according to the injured worker’s needs, whether or not the driver is requested to do so.
  • The driver should take reasonable steps to ensure the safety of the injured worker while being conveyed or while entering or exiting the vehicle, which will include the use of seat belts when legally required.
  • A badge or name tag should be worn or displayed clearly and be distinctly visible.
  • Drivers should be clean and tidy and should not smoke, eat or drink when an injured worker is on board.
  • The vehicle should be clean inside and out and be maintained in a safe and serviceable condition at all times.
  • Without the permission of the injured worker, the driver should not play any radio or sound equipment in the vehicle other than for sending or receiving messages in connection with dispatching or operating the vehicle.
  • The driver shall drive the injured worker to the destination by the most economically available route.
  • If a family member or friend is unavailable to attend an appointment that requires the injured worker to receive anesthesia, the claims representative should be notified.
COVID-19 policy update