Anwar Siddiqui, Customer Service
The power of a smile.
I'm proud to say that I'm known for my smile…and for making other people smile, too. I believe that a smile has special powers. It can calm fear, insecurity, hurt and anxiety, and can also brighten someone's day. A smile is the light in my window that tells others there is a caring, sharing person inside of me.
Elizabeth Cisneros, Spanish Services
Sí, hablo español.
I’m a founding member of the Spanish Services team. I love that I’m able to offer interpretation assistance, and also love helping our Spanish-speaking customers with whatever request they might have. I know they appreciate the fact that we have people here who can communicate with them in their language and treat them with respect.
Rod Cole, Underwriting
When you care, it's not work.
I genuinely care about my co-workers and our customers. I believe this genuine caring makes me unique in how I interact with them. This is more than a job for me; this is my life. So when I make a decision as relates to business, these decisions come from a place of caring about the results and the people that are affected by the results. And that always makes a big difference.
Erin DeWyn, Business Services
Customers come first. No matter when.
It was Friday afternoon, and I received a call from one of our customers that we had an incorrect address for their business. The mail was about to go out with an important letter to this customer in the mix — and it had the wrong address. I ran to the mailroom to make the correction as quickly as possible, making it just in time. I've learned that attention to detail, even with the smallest administrative task, really matters.
Shannon MacDonald, Underwriting
It's all important to me.
I’ve been in a customer-service-related job since I was 16 years old. It taught me the importance of reliability and responsibility at an early age. You show up on time, ready to go. You put 100 percent in every day. I also know about the importance of building relationships and finding common ground. And I've learned that face-to-face or phone communication is the best way to deliver information to customers. When it's important to you, you'll do a great job.
Jessica Rael, Business Services
Every day, I put my attention to detail and love for being organized to work for my customers and teammates. I use these skills to help look for things that can be improved to provide a better experience for our customers. It's important to me, because there are many ways we support our customers and each step towards making things easier for them is a step in the right direction.