Provider Pulse
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Pinnacol Healthcare Conference Expands Agenda, Broadens Participation

The 2016 Pinnacol Healthcare Conference offers tracks for clinicians and practice staff and

July 1, 2016
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The 2016 Pinnacol Healthcare Conference offers tracks for clinicians and practice staff and welcomes out-of-network providers.

With a new name, a new format and new content, our annual provider event — renamed the Pinnacol Healthcare Conference — this year will offer new and greatly expanded continuing education not just in Denver, but in Grand Junction as well, and promises to attract a record number of attendees.

The Denver event on Sept. 29 will welcome as many as 250 providers; the Grand Junction conference expects about 100 attendees.

Broadened participation, distinct tracks for clinicians and practice staffs

This year Pinnacol is inviting out-of-network providers to the accredited conference events. In past years, attendance was limited to Pinnacol’s proprietary SelectNet network.

“Out-of-network physicians and facilities treat our policyholders’ injured workers too,” noted Network Educator Laura Palmer, who plans and executes the Pinnacol Healthcare Conference and other educational programs for our healthcare stakeholders. “Pinnacol is making educational opportunities available to SelectNet and non-SelectNet providers to enable the most coordinated, highest-quality care and best outcomes for injured workers.”

The excitement this year is also due to the offering of billing and administrative topics as a separate, distinct track. This will allow practice management staffs — perhaps 40 percent of attendees — to attend sessions most helpful to them, while clinicians benefit from sessions focused on patient treatment.

As in previous years, the 2016 conference will offer insightful panels on the latest clinical developments. But there will also be sessions on communications and relationship-building. “How to Coach Your Patient to Show Up in the Healing Process” will be one keynote address. Another is titled “Managing Relationships — Dealing With Difficult People.”

Provider feedback, input drive accredited conference content

“Surveys and focus groups told us that providers can get continuing education events elsewhere that offer strictly clinical information,” Palmer said. “What providers want is guidance on how to manage varying personalities and challenging interactions. They want continuing education on how to involve patients in shared decision-making, as well as how to optimize relationships with employers, attorneys and practice staff. Uniquely, Pinnacol will provide accredited guidance on these critically important soft skills.”

“Kudos to Laura for digging into feedback from prior-year events,” said Director of Provider Network Management Bonnie-Lyn Cahoon, Palmer’s manager. “The buzz about the Pinnacol Healthcare Conference is due in large part to Laura’s efforts.”

Cahoon said Palmer has pored over evaluations, involved co-workers, consulted with SelectNet clinicians and administrators, and coordinated closely with the Colorado Medical Society. Palmer has used this collective input from the provider community to determine the agenda of the 2016 Pinnacol Healthcare Conference.

“Hired earlier this year, Laura brings 12 years of occupational medicine experience, as well as 14 years of physician education and practice management experience,” Cahoon added. “I’m confident this will be reflected in the quality of this fall’s Denver and Grand Junction events.”

Register now for the conference or contact your provider relations specialist for details.

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