Keeping your information updated in Pinnacol’s system ensures that clinic or facility information is listed correctly in marketing materials; employers can make informed decisions on which clinics to designate; and team members can contact the correct person about an injured worker’s care, share feedback or send a notification when there is a change in Pinnacol’s processes. Updating your information also allows Pinnacol to send targeted messaging to the specific practices or people it applies to.  

SelectNet participants should notify Pinnacol within 30 days when: 

• The clinic or facility changes business or legal names.
• A new location opens.
• An existing location closes.
• A current location moves to a new address.
• The clinic or facility’s phone number or fax number changes.
• The clinic or facility’s tax identification number (TIN) changes.
• A new practitioner needs credentialing.*
• A practitioner leaves the practice.*

Additionally, notify Pinnacol’s provider network management when:

• The clinic’s or facility’s services change.
• The clinic’s or facility’s hours of operation change.
• A practitioner becomes Level II accredited.*
• A new administrative staff member joins the practice, especially if they manage the clinic, are a care coordinator or do the clinic’s billing.
• An administrative staff member leaves the practice, especially if they manage the clinic, are a care coordinator or do the clinic’s billing.

If any of the above changes apply to you, email Pinnacol’s provider network management team at provider_management@pinnacol.com. Your email should include the provider group name, tax identification number, the list of changes and when the changes go into effect. 

*If any of these changes apply to you, email Pinnacol’s credentialing coordinator at credentialing@pinnacol.com. Your email should include the practitioner’s name, applicable paperwork and the effective date.

‍