The first few minutes after a workplace injury define the trajectory of the claim. Pinnacol’s Nurse Triage Service ensures your employees aren’t navigating those minutes alone. By connecting injured workers directly with a Registered Nurse the moment an incident occurs, we manage claims costs by delivering the right level of care.
What Pinnacol’s nurse triage means for our members
100% Nurse Focus: Every call is handled by a specially trained healthcare professional whose sole job is workplace injury triage.
Clinically Proven: We utilize patented medical algorithms and evidence-based medicine to provide safe, consistent recommendations.
Documented Results: 40% or more of reported injuries are resolved safely through self-care, reducing claims count and the need for expensive offsite treatment.
When an injury occurs, the supervisor and employee call the nurse triage line together.
1. Clinical Assessment: A Registered Nurse evaluates the injury using patented medical protocols.
2. Informed Recommendation: The nurse recommends the appropriate level of care—whether it’s guided self-treatment or a referral to a preferred provider.
3. Instant Notification: Detailed reports are sent to all stakeholders within minutes of the call’s conclusion, ensuring the claim starts on the right track.
4. Filing the claim: The first report of injury is filed within 24 hours by our partner Medcor, reducing your administrative burden.
While our nurse triage service is powered by Medcor, your triage experience is backed by the same Pinnacol expertise you trust for ongoing nurse case management.
Questions? Contact your Pinnacol underwriter.
Discover our most-visited workers’ comp articles to keep your workforce healthy and your business thriving.
