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Pinnacol tops Colorado injured worker satisfaction scores

January 6, 2023
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New state report shows injured workers rate Pinnacol highest performing workers’ comp carrier in the state.

This is the 8th consecutive year Pinnacol has exceeded the scores of other carriers operating in Colorado.

DENVER, January 3, 2023 — Newly-released survey results from the Colorado Division of Workers’ Compensation (DOWC) show Pinnacol Assurance is again the highest performing workers’ compensation carrier in the state, among major carriers. In the state’s most recent report, Pinnacol scored 4.1 on a 5-point scale based on feedback from injured workers. This is the 8th consecutive year Pinnacol took the top spot, scoring well above other large private corporate carriers.

All workers with reported workers’ comp claims in the state receive the DOWC survey 30 days after their claim closes. The survey asks workers to rate their experience with their care and customer service.

Injured Worker Satisfaction Scores
Scores versus other carriers

“Pinnacol’s culture of caring is what sets us apart from other carriers in the state,” said Pinnacol President and CEO John O’Donnell. “We are committed to Colorado workers and businesses, and it shows in these scores. We understand that, sometimes, workers meet us on one of the worst days of their life, and we take providing empathetic, effective, efficient care of them as our most important role in the state.”

Pinnacol also conducts its own surveys of injured workers with claims to ensure the organization is meeting its service goals. Pinnacol’s 2021 Injured Worker Net Promoter score (a measure of satisfaction and loyalty) among injured workers was 68, far exceeding the average NPS score of 35 for the insurance industry.

Learn more about how Pinnacol cares for Colorado.

Pinnacol Assurance assumes no responsibility for management or control of customer safety activities. Please ensure your business meets the requirements of all federal, state, and local laws, regulations, or ordinances related to workplace safety.

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