Voicemail loves its job. And it wants to do it well by capturing and sharing your voice with anyone who calls you. So keep your voicemail happy and change your greeting.
If you are going to be out of the office on PTO, don't forget to change your voicemail greeting to an out-of-office message.
In-office voicemail greetings:
Thank you for calling Pinnacol Assurance. You’ve reached the desk of [name and title]. I’m currently away from my desk. Please press “1” to leave me a message. Our hours of operation are 8 am to 5 pm, Monday through Friday. If you’re calling during business hours and need immediate assistance, please press “0” to be connected with another Pinnacol team member who will be happy to help. If you’re calling outside of business hours, we will respond to your message the following business day. Thank you, and have a safe day!
Spanish version of the greeting above:
Gracias por llamar a Pinnacol Assurance. Se ha comunicado al escritorio de (name and title). Por el momento me encuentro lejos de mi escritorio. Nuestro horario de atención es de las 8 am a las 5 pm, de lunes a viernes. Si está llamando durante horas laborales y necesita asistencia inmediata, por favor, presione “0” para ser comunicado con otro miembro de Pinnacol que le ayudará. Por favor, presione “1” para dejar un mensaje. Si está llamando fuera de horas laborales, haremos lo posible para responder a su mensaje el siguiente día laboral. Gracias y tenga un día seguro.
Variations of this message might be necessary if:
You’re including a request for a policy or claim number. For example, "Thank you for calling Pinnacol Assurance. You’ve reached the desk of [name and title]. I’m currently away from my desk. Our hours of operation are 8 am to 5 pm, Monday through Friday. If you’re calling during business hours and need immediate assistance, please press “0” to be connected with another Pinnacol team member who will be happy to help. Please press “1” to leave me a message with your name, phone number, policy number (or claim number), and I’ll return your call as soon as possible. If you’re calling outside of business hours, we’ll do our best to respond to your message the following business day. Thank you, and have a safe day!"
If you’ll be away from your desk in meetings, you can say, “Thank you for calling Pinnacol Assurance. You have reached the desk of [name and title]. I’m in the office today, but I have meetings throughout the day. Please press "1" to leave me a message and I’ll return your call as soon as possible. Please press "0" to be connected with another Pinnacol team member who will be happy to assist you. Thank you and have a safe day.”
Variation of this message to include office hours.
“Thank you for calling Pinnacol Assurance. You have reached the desk of [name and title]. I am in the office today from 7 a.m. to 4 p.m, but I am currently away from my desk. Please press "1" to leave me a message or press “0” to be connected with another Pinnacol team member who will be happy to assist you. Thank you and have a safe day!"
Out-of-office voicemail greeting:
Thank you for calling Pinnacol Assurance. You’ve reached the desk of [name and title]. I will be out of the office beginning on [day and date] and returning to the office on [day and date]. Please note that I won’t be checking my voicemail during this time but a teammate will be monitoring this voicemail box and will respond to you. Please press "1" to leave me a message or press “0” to be connected with another Pinnacol team member who will be happy to assist you. Thank you and have a safe day!
Spanish version of the greeting above:
Gracias por llamar a Pinnacol Assurance. Se ha comunicado al escritorio de (name and title). Estaré fuera de la oficina desde (day and date) y regresaré el (day and date). Por favor, tenga en cuenta que no revisaré mis mensajes de voz durante este tiempo, pero un compañero de trabajo estará monitoreando este buzón de voz y le responderá. Por favor, presione “1” para dejar un mensaje o presione “0” para ser comunicado con otro miembro del equipo de Pinnacol que le asistirá. Gracias, y tenga un día seguro.
Variations of this message might be necessary if:
If you’ll be checking your messages while you are away. For example, you might say, “I’ll be out of the office today but will be checking my messages throughout the day. Please press "1" to leave me a message and I’ll return your call as soon as possible. Please press "0" to be connected with another Pinnacol team member who will be happy to assist you. Thank you and have a safe day."
If you have a primary contact and phone number you'd like to direct a customer to. For example, you might say, "Please press "1" to leave me a message and I’ll return your call as soon as possible. If you need to speak with someone immediately, please contact [name of backup person] at [backup person’s phone number 303.361.xxxx] who will be happy to help you in my absence. Thank you and have a safe day."
In-office voicemail greeting:
Thank you for calling Pinnacol Assurance. You’ve reached the desk of [name and title]. I’m currently away from my desk. Please press “1” to leave me a message. Our hours of operation are 8 am to 5 pm, Monday through Friday. If you’re calling during business hours and need immediate assistance, please press “0” to be connected with another Pinnacol team member who will be happy to help. If you’re calling outside of business hours, we will respond to your message the following business day. Thank you, and have a safe day!
Out-of-office voicemail greeting:
Thank you for calling Pinnacol Assurance. You’ve reached the desk of [name and title]. I will be out of the office beginning on [day and date] and returning to the office on [day and date]. Please note that I won’t be checking my voicemail during this time, but a teammate will be monitoring this voicemail box and will respond to you. Please press "1" to leave me a message; if you’re calling between the hours of 8 am to 5 pm, press “0” to be connected with another Pinnacol team member, who will be happy to assist you. Thank you, and have a safe day!
Variations of this message might be necessary if:
If you’ll be checking your messages while you are away:
For example, you might say, “I’ll be out of the office today but will be checking my messages throughout the day. Please press "1" to leave me a message, and I’ll return your call as soon as possible; if you’re calling between the hours of 8 am to 5 pm, press "0" to be connected with another Pinnacol team member, who will be happy to assist you. Thank you, and have a safe day."
To ensure these voicemail greetings work seamlessly while you're on PTO, please remember to also set up your PTO Phone Coverage in DialPad as outlined in the Claims PTO Phone Coverage Set Up in DialPad
In-office voicemail greeting:
Thank you for calling Pinnacol Assurance. You’ve reached the desk of [name and title]. I’m currently away from my desk. Please press “1” to leave me a message. Our hours of operation are 8 am to 5 pm, Monday through Friday. If you’re calling during business hours and need immediate assistance, please press “0” to be connected with another Pinnacol team member who will be happy to help. If you’re calling outside of business hours, we will respond to your message the following business day. Thank you, and have a safe day!
If one person is covering (Also applies when you are out due to the 8x9x8 personalized work schedule AKA flex):
Thank you for calling Pinnacol Assurance. You’ve reached the desk of [name and title]. I will be out of the office beginning on [day and date] and returning to the office on [day and date]. Please note that I won’t be checking my voicemail during this time, but a teammate will be monitoring this voicemail box and will respond to you. Please press "1" to leave me a message or press “3” to be connected with another Pinnacol team member, who will be happy to assist you. Thank you, and have a safe day!
If multiple people are covering for you:
Thank you for calling Pinnacol Assurance. You’ve reached the desk of [name and title]. I will be out of the office beginning on [day and date] and returning to the office on [day and date]. Please note that I won’t be checking my voicemail during this time, but a teammate will be monitoring this voicemail box and will respond to you. Please press "1" to leave me a message or, if you’re calling between the hours of 8 am to 5 pm, press “2” to be connected with another Pinnacol team member, who will be happy to assist you. Thank you, and have a safe day!
One day and no phone coverage:
Thank you for calling Pinnacol Assurance. You’ve reached the desk of [name and title]. I am out of the office and will return tomorrow, [day and date]. Please note that I won’t be checking my voicemail during this time. Please press "1" to leave me a message or press “0” to be connected with another Pinnacol team member, who will be happy to assist you. Thank you, and have a safe day!
Spanish version of the greeting above:
Gracias por llamar a Pinnacol Assurance. Se ha comunicado al escritorio de [name and title]. Estoy fuera de la oficina y regresaré mañana, [day and date]. Por favor, tenga en cuenta que no revisaré mi buzón de voz durante este tiempo. Por favor, presione "1" para dejar un mensaje o presione "0" para ser comunicado con otro miembro del equipo de Pinnacol, quien le puede asistir. Gracias y que tenga un día seguro.
To ensure these voicemail greetings work seamlessly while you're on PTO, please remember to also set up your PTO Phone Coverage in DialPad as outlined in the Underwriting PTO Phone Coverage Setup in Dialpad
In-office voicemail greeting:
Thank you for calling Pinnacol Assurance. You’ve reached the desk of [name and title]. I’m currently away from my desk. Please press “1” to leave me a message. Our hours of operation are 8 am to 5 pm, Monday through Friday. If you’re calling during business hours and need immediate assistance, please press “0” to be connected with another Pinnacol team member who will be happy to help. If you’re calling outside of business hours, we will respond to your message the following business day. Thank you, and have a safe day!
If one person is covering (Also applies when you are out due to the 8x9x8 personalized work schedule AKA flex):
Thank you for calling Pinnacol Assurance. You’ve reached the desk of [name and title]. I will be out of the office beginning on [day and date] and returning to the office on [day and date]. Please note that I won’t be checking my voicemail during this time, but a teammate will be monitoring this voicemail box and will respond to you. Please press "1" to leave me a message or press “3” to be connected with another Pinnacol team member, who will be happy to assist you. Thank you, and have a safe day!
If multiple people are covering for you:
Thank you for calling Pinnacol Assurance. You’ve reached the desk of [name and title]. I will be out of the office beginning on [day and date] and returning to the office on [day and date]. Please note that I won’t be checking my voicemail during this time, but a teammate will be monitoring this voicemail box and will respond to you. Please press "1" to leave me a message; if you’re calling between the hours of 8 am to 5 pm, press “0” to be connected with another Pinnacol team member, who will be happy to assist you. Thank you, and have a safe day!
If the office is closed and you are celebrating a holiday with family and friends, don't forget to change your voicemail greeting to an out-of-office message. "Thank you for calling Pinnacol Assurance. You’ve reached the desk of [insert your name and title]. In observance of the holiday, Pinnacol Assurance will be closed beginning on [day and date] through [day and date]. Please press "1" to leave me a message and I’ll return your message once I’m back in the office on [day and date]. Thank you and have a safe day!
Taking additional PTO around the holiday:
If you will be taking additional PTO around a holiday, please update your out-of-office greeting to include both the holiday-specific details as well as additional information outlined in the sections above.
Remote work voicemail greetings should be exactly the same as your daily in-office greeting message. We may know you’re at home working in your bunny slippers, but they don’t need to know that.
