Our executive team

The leaders behind Pinnacol

Meet a few of our finest.

Meet our leaders

The Pinnacol Assurance leadership team is passionate about serving our customers and dedicated to supporting our employees. Each person on the team brings years of specialized experience to their role and is committed to driving change — not just for our company, but for Colorado and the the workers' compensation industry as a whole.

John O’Donnell,
president and CEO

John O’Donnell joins Pinnacol Assurance as president and CEO after many years of leadership roles across various industries and organizations. John most recently was an executive vice president at Allstate, serving as the president, Western Territory, and board chair of Allstate Canada, where he was responsible for 27 states and the Canadian company. O’Donnell’s other roles at Allstate included SVP of Agency Operations and president and CEO of Allstate Canada.
O’Donnell also served in leadership positions at GMAC, the Walt Disney Company and Goldman Sachs, and he began his career as an attack helicopter pilot in the U.S. Marine Corps. He earned an MBA with high honors from the University of Chicago and a bachelor’s degree in mathematics from the U.S. Naval Academy.
  
Recently, O’Donnell served as a board member of the United Service Organization (USO) of Illinois and established a military and veterans program at his prior company that led to the hiring and support of hundreds of veterans. He is the proud father of two children, loves outdoor activities, sports and travel, and is excited to be a part of Pinnacol’s caring culture.

Jennifer Neppel, CFA, CCM, chief investment officer

Jennifer Neppel is an accomplished executive with a lengthy background in investment management, mostly for large health care organizations. As chief investment officer, she is responsible for maintaining Pinnacol’s financial strength and robust surplus, ensuring Pinnacol can protect Colorado businesses and their employees today and in the future.
Before joining Pinnacol in 2022, Neppel served as the director of investments for CommonSpirit Health where she assisted in the management of approximately $50 billion in operating, pension, insurance, defined contribution, and foundation assets.
 
Neppel also led the investment team at Catholic Health Initiatives for 22 years, managing the centralized investment pools for operating, pension, insurance, and defined contribution plans with aggregate assets of approximately $17 billion.

She holds a bachelor’s degree in information management with an emphasis in finance from the University of North Dakota and a master’s degree in finance from the University of Colorado. Neppel earned her Chartered Financial Analyst designation in 2001, is a member of the CFA Society of Denver and is a Certified Cash Manager. She also serves on the board and as an investment committee member for the Catholic Foundation of Northern Colorado.
Outside of work, Neppel enjoys traveling, gardening, enjoying the Colorado outdoors, and spending time with her family.

Tim Johnson, vice president of human resources

Tim Johnson joins Pinnacol Assurance as Chief Human Resources Officer and Vice President of Employee Services as an executive with 30 years of global human resources experience. Most recently, he led efforts at the Women’s FoodService Forum in Texas to drive a number of transformation initiatives focused on the advancement of women including measuring and improving the representation of women and BIPOC in the food industry.
He has also served in senior leadership roles in a number of global industries ranging from Pepsi Cola to AutoNation to Dell, Inc., where he developed strategies and programs to enhance company culture and drive both employee engagement and business outcomes. Johnson will oversee Pinnacol’s Human Resources and Learning & Organizational Development areas, and in those capacities will play an important role in the company’s diversity, equity and inclusion efforts.

Quincy Douglass, CPCU, vice president, operations

As vice president, operations, Quincy Douglass leads the organization’s claims management, customer experience and underwriting practices. He also oversees the performance and delivery of all medical operations activities, including our comprehensive preferred medical provider network of care, SelectNet, and our medical bill payments area. Douglass has applied his passion for both listening to and anticipating customer needs throughout his tenure.
As the associate vice president of customer experience, he led six business teams and the Customer Experience and Spanish Services teams. He oversaw the transformation of the digital experience for policyholders and the creation of a comprehensive voice of the customer program that ensures Pinnacol is focused on delivering improvement that is based directly on input from our key stakeholders. For the past several years, he has led the financial planning process for the organization.

Douglass joined Pinnacol in 2008 as a product manager, was promoted to business director in 2011 and to associate vice president of customer experience in 2014 prior to this most recent role in 2018.

Prior to joining Pinnacol, he spent time at Accenture Consulting and Corporate Express. A Chartered Property Casualty Underwriter (CPCU), he holds a bachelor’s degree in accounting from the University of Wyoming.

Douglass is married with twins, a daughter and a son. He spends his free time coaching soccer, playing golf and loves taking on home improvement projects.

Kathy Kranz, CPA, CGMA, AIAF, ARC, vice president and chief financial officer

As vice president and chief financial officer, Kathy Kranz oversees the financial reporting; business planning and enterprise risks, audits and actuarial functions of Pinnacol Assurance. Kranz joined Pinnacol in 2008, and since that time she has held the positions of financial implementation analyst, controller and, most recently, associate vice president of finance. In the latter role she oversaw Pinnacol's accounting, financial reporting, cash operations and budgeting functions.
Her accomplishments include developing a four-year plan to ensure Pinnacol's profitability, working with Standard & Poor's to secure a strong financial rating for Pinnacol, and securing a $100 million surplus note to address 2015 financial reporting rule changes that impact all member companies of government pension plans. The Denver Business Journal named Kranz a Top Financial Executive in 2017.

Prior to joining Pinnacol, Kranz worked for M.D.C. Holdings as a director of finance and was a vice president of RiskCap (now a part of Beecher Carlson), where she oversaw the finance and accounting operations for 15 captive insurance companies. Kranz also spent four years with PricewaterhouseCoopers in Chicago as a senior associate. Kranz holds a bachelor's degree in business administration from the University of Michigan and a master's degree in business administration from Regis University. She is a 2014 graduate of the Denver Metro Chamber's Leadership Denver program and serves on the board of directors of the Colorado Business Committee for the Arts. In her free time, Kranz enjoys watching sports, travelling and spending time with her son.

Terrence Leve, chief legal and corporate resources officer

Terry Leve joined Pinnacol Assurance in 2012. As Pinnacol's general counsel, corporate resources executive and board secretary, Leve provides advice and counsel to the board of directors and senior management on legal, governance and corporate matters. He leads the company's legal services, subrogation, compliance, security, special investigations, facilities, and corporate services functions..
His legal services responsibilities include overseeing litigation, commercial transactions, regulatory affairs and federal legislative activities, and his corporate services responsibilities include overseeing records, mail and print. Leve also directs Pinnacol's ethics officers and the crisis management team.

Leve is an accomplished executive and legal professional with 30 years of experience. Prior to joining Pinnacol, he was general counsel for the State of Tennessee's Division of Health Care Finance and Administration. Before that, Leve was chief legal officer and corporate secretary for Sitel Worldwide, a leading global process outsourcing provider with 57,000 employees and locations in 25 countries. He presently serves as a board member of Cake Insure Inc. and the Colorado Civil Justice League, and previously served on the Bonfils Blood Center Board of Trustees and Tennessee's Williamson County Board of Education.

Leve, the recipient of LexisNexis Martindale-Hubbell’s absolute highest attorney rating of AV Preeminent, has both a bachelor’s degree and a law degree from the University of Southern California.

Krista O’Rourke, CIC, vice president of agency relations and safety services

As vice president of agency relations and safety services, Krista O’Rourke is responsible for managing and developing Pinnacol’s partnerships with agents — a stakeholder group that is crucial to our business model and the company’s success. She oversees the planning and execution of all agency management activities and initiatives, working to build and expand Pinnacol’s industry-leading products and services to meet the future needs of our agents and customers. In this position, O’Rourke also sets the strategic direction for the safety services team, with a focus on keeping Pinnacol’s customers safe and healthy.
O’Rourke, who began her career in the insurance industry as a commercial lines producer working with top national and regional brokers, has more than 20 years of experience in the areas of national program development and product management, new business acquisition and retention, and risk evaluation and book profitability. She has been recognized for her ability to build strong strategic partnerships and for her knowledge of agency and carrier operations. At Pinnacol, O’Rourke has led high-performance teams, first as a business director then as the associate vice president of underwriting. She was also instrumental in leading Pinnacol’s efforts to improve the digital experience for agents, including enhancements to the Agent Portal, straight-through processing and the Agent Quote system.

A Certified Insurance Counselor and licensed property and casualty agent, O’Rourke earned her bachelor’s degree in communications from the University of Colorado. She is married and loves being a grandma. In her free time, she enjoys golfing and spending time with family and friends.

Kate Schmitz,
chief marketing officer

Kate Schmitz joined Pinnacol Assurance in 2017 as Chief Marketing Officer, helping the organization and its agent partners respond to an increasingly competitive marketplace and the dramatic escalation of industry innovations aimed at improving customer service, speed and choice. As CMO, Schmitz oversees marketing, external communications, public relations, and the events functions. Her focus is understanding and meeting fast-changing customer expectations while supporting the implementation of a digital transformation strategy that will deliver the greatest benefit to Colorado employers, their employees and Pinnacol’s agent partners.
Schmitz has a strong track record of creating data-driven, digitally focused marketing programs that elevate brands and drive growth. Prior to joining Pinnacol, she served as the head of brand and digital at Transamerica where she led a comprehensive rebranding process and was responsible for establishing and overseeing multiple digital platforms. Before that, she provided leadership as the vice president of digital and content at Cactus, a full-service advertising agency.

Schmitz holds a bachelor’s degree in business management from the Leeds School of Business at the University of Colorado at Boulder. She lives in Denver with her husband and three children.

Edie Sonn, vice president of public affairs

Edie Sonn oversees Pinnacol’s government relations, corporate social responsibility and community engagement initiatives. She joined the company in 2014, bringing 20+ years of experience in health policy and public affairs. Before coming to Pinnacol, she was the vice president of strategic initiatives for the Center for Improving Value in Health Care, helping to develop policy and cultivate networks to support CIVHC's efforts to transform healthcare payment and delivery in Colorado.
Previously, Sonn served as the senior director of public affairs at the Colorado Medical Society, where she oversaw government affairs at both the state and federal levels and led numerous health policy initiatives. Before joining CMS, Sonn was a public affairs and public relations consultant, developing legislative, communications and community outreach strategies for a wide range of insurance, healthcare and nonprofit clients. Sonn holds a master's degree in public policy from Duke University and is a bachelor of arts graduate and a Boettcher Scholar from Colorado College. She chairs the board of the Pinnacol Foundation and is a member of the Executive Committee of Club 20. She also serves on the boards of the Mental Health Center of Denver, Colorado Succeeds, the Colorado Chamber of Commerce, Colorado Competitive Council and Metro Denver Economic Development Corporation. She is a member of the Metropolitan State University of Denver Community Cabinet and a mentor for the Colorado College Public Interest Fellowship Program.

She was named a 2018-2019 Governor's Fellow by Governor John Hickenlooper. In 2017, she was named the “Outstanding Woman in Business: Communications/Media” by the Denver Business Journal.

A Denver native, Sonn is a die-hard Rockies fan, and begins every season convinced that this is the year the Rockies will finally have reliable pitching.

Tamela Vaughn, vice president and chief information officer

As Pinnacol's vice president and chief information officer, Tamela Vaughn oversees the development and implementation of business transformation strategies driven by our customer experiences and enabled through technology. Vaughn’s responsibilities include implementing customer-centric digital transformation solutions, optimizing efficiencies through enhanced platform utilization, empowering business decisions through advanced analytics and data-driven insights, and ensuring the security of Pinnacol’s systems and data..
Vaughn joined Pinnacol in 2009. Previously she was a consultant with Oracle and spent several years as an Oracle specialist at Pitney Bowes.

Vaughn earned a Bachelor of Science degree in business administration from Pepperdine University. She enjoys volunteering with nonprofits, including Habitat for Humanity, Food Bank of the Rockies and the local 9Health Fair.