Focus
November 27, 2017

Two new ways to take control of your policy

Policyholder Portal offers customized payments and messages features

As part of our continuing work to offer meaningful digital features to our customers, we’re excited to announce we’ve launched two new features on the Policyholder Portal. Each feature was designed to offer you more control over your policy.

Customized payments

We’ve heard from you that misapplied payments are a major frustration. To address this issue, we’ve made it possible for you to enter a custom payment amount for any transaction line item. If you are on an audit payment plan, or if you wish to pay a portion of your audit, you will find this feature especially helpful.

  • Select individual line items you’d like to pay. For example, if you prefer to pay for your premium today and your deductible next week, the customized payment feature will allow you to do that quickly and conveniently.
  • You’ll see timely reminders about your pending recurring payments to prevent making accidental double-payments.

Messages

You may have noticed policy email alerts in your inbox. These email alerts are tied to activity on your account, providing timely reminders about upcoming policy milestones. If you have access to “Pay My Bill,” you’ve automatically been enrolled in the following alerts:

  • Past Due Balance — You will receive a reminder if you have a past due balance.
  • Autopay — You will receive a reminder before your recurring payment is processed.

You can update your policy alert preferences in the “Manage My Messages” page on the portal. You can also turn off your alerts at any time.

Coming soon

We are working on adding new functionality that will allow you to receive alerts via text message. We are also working to develop additional alerts including new policy document, new claim reported and new claim document. These future alerts are an important step in our ability to offer you a paperless experience.

Delivering a top-notch digital experience for our customers is one of Pinnacol’s most important priorities, and we appreciate your support. If you have any questions about the new features, please contact a member of our Customer Experience team at 303.361.4840.

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