Pinnacol offers customers who are registered Policyholder Portal users and who prefer not to receive regular mail a better way to manage new claim and policy documents. We call it the "paperless experience."
What does "paperless" mean?
The paperless experience means you will not receive mailed policy or claims correspondence. (In this context, we mean documents that don’t require any action by you.) Pinnacol will still send you invoices and documents that need to be signed, but we won’t mail you general information documents. Instead, you’ll get an email alert notifying you that a document is available online.
Are all Pinnacol policies eligible for the paperless experience?
Most, but not all, policies are eligible for the paperless experience. For example, PEO policies are not eligible. The administrators for customers whose policies are eligible for the paperless experience will be auto-subscribed. If your policy is eligible and has more than one administrator, they will both be subscribed for new claims and policy alerts, although they don’t have to be subscribed for both alerts. For example, one user can be subscribed to the policy alert and another for the claim alert.
How do I find out if my policy is paperless?
You can find out if your policy is paperless by calling Pinnacol’s Customer Experience team at 303.361.4000. A team member will tell you if your policy is paperless.
What if I don’t want my policy to be paperless?
If you don’t want your policy to be paperless, that’s no problem. Go to the Manage My Messages page on the Policyholder Portal and unsubscribe to the alerts. Or feel free to contact our Customer Experience team at 303.361.4000, and they will be happy to turn off the paperless feature for you.
Where can I get more information about the paperless experience and how to sign up for email alerts?
You can find more information about the paperless experience and email alerts in our user guide. You can also contact a member of Pinnacol’s Customer Experience team for more information.
